Andrew Held

Ottawa, Ontario Canada aheld616@gmail.com

Results-driven Full-stack developer with experience in designing, developing and maintaining scalable web applications and network infrastructure with extensive experience in computer hardware maitenance and repair.


Experience

On-Site Desktop Support

Canada Revenue Agency

Handled support tickets with software and hardware vendors, evaluated, determined root cause, collaborated with internal and external technical support to ensure 100% problem resolution.

Diagnosed successfully and resolved hardware and software issues on User workstations and on server

Access software updates, drivers, knowledge bases, and frequently asked questions resources on the internet to aid in problem resolution

January 2019 - June 2020

Network Engineer

Various-Contractor

Designed, implemented, and managed network infrastructure including switches, routers, firewalls and VPNs to ensure network functionality while maintaining network security standards.

Worked quickly and effectively on cross-team projects to deliver critical network improvements including implementation of remote access GRE tunnels and CISCO TACACS+ server to guarantee high availability access

Monitored network performance, and remaining updated with evolving technologies like cloud networking

January 2022 - July 2023

Education

Algonquin College

Ontario College Diploma
Computer Programming
September 2017 - December 2019

Skills

  • Skilled in front-end technologies such as HTML, CSS, JavaScript, alongside back-end development using Node.js, Python, or Java
  • Adept at integrating APIs, database management with SQL and NoSQL, and implementing robust security protocols.
  • Proven ability to troubleshoot complex system issues, optimize performance, and collaborate effectively across cross-functional teams to deliver innovative solutions.
Programming Languages & Tools
Workflow
  • Version Control & Git
  • Cross Browser Testing & Debugging for Web
  • Cross Functional Teams

Interests

Apart from being a full-stack developer, I enjoy being creative and making things with my hands. I enjoy preparing and cooking meals, planning and executing simple woodworking projects, and even writing and recording music.

I enjoy science fiction and monster movies, watching my favourite television shows, reading novels and playing video games.